Customer support
For order, shipping, product, return, refund, account, or payment questions, contact us by email at hello@fromthetrunk.shop or by phone/WhatsApp at [PHONE NUMBER].
Working hours: [DAYS + HOURS].
Grievance Officer
Name: [NAME]. Designation: Grievance Officer. Email: [GRIEVANCE EMAIL]. Address: [REGISTERED ADDRESS].
Complaint acknowledgement
We aim to acknowledge customer complaints within 48 hours of receipt.
Resolution timeline
We aim to resolve grievances within one month from the date of receipt, subject to receiving all information needed from the customer, courier partner, payment gateway, or relevant third party.
What to include
Please include your order number; registered email/phone number; a clear description of the issue; photos/videos where relevant; and your preferred resolution.
Escalation
If your issue is not resolved through customer support, you may escalate it to the Grievance Officer using the contact details above.
Need help with this policy?
Write to us with your order number or question and our team will help you.
Contact customer care